Sign Up for Water Bill Assistance
Toledo DPU works with PromisePay to provide assistance for your water bills. Create an account on the online portal to see if you qualify for discounts on future water bills, the new debt forgiveness program, interest-free payment plans, or one-time grants and credits.
Ways to Pay
Use your bank's bill pay option.
Recommended. Most banks and credit unions offer a free way to pay bills online. Once the Department of Public Utilities has been created as a "payee", you can easily login and send payment each month.
Walk-in Office
Visit the DPU Customer Service Office Monday through Friday, 8 a.m. to 4 p.m.
Pay online.
Drop it off.
Return your bill stub and payment to the utilities dropbox, located outside 420 Madison Ave.
Set up recurring payments.
We use a third-party service called Direct Payment Plan to manage recurring bank drafts. You can sign up here.
Online Bill Portal
The online water bill portal is for customers who'd like to:
- view account information
- view past invoices
- sign up or manage paperless billing save $1/month
Customers who wish to sign up for an automatic bank draft plan are no longer able to do that through this portal, and should use their bank's bill pay option instead. See instructions on how to create an account.
Online Account Review
The online account lookup allows customers to find an account balance for any active account. This can be useful for customers who:
- are renters and want to see the account balance, even if they are not the named account owner
- are looking to purchase a property and want to see the outstanding balance on that account
- want to find the total amount paid annually for tax purposes
- want to quickly see their account balance without a login
Need more help?
- Public Utilities Customer Service
- 420 Madison Ave., Suite 100
Toledo, Ohio 43604 - Monday-Friday 8 a.m. - 4 p.m.
Walk-in Center now open! - dpucustomerservice@toledo.oh.gov
- 419-245-1800
Late Payment
All late fees for water bills have been suspended during COVID-19.
When the moratorium ends, payment must be received in our office by the due date listed on the back of this bill. A 5% late fee will apply to the whole past due balance if payment is not received. If your payment is returned, you may be charged an additional processing fee, as well as any applicable late fees.
Financial Hardship
If you are experiencing financial hardship, customer service can provide guidance for how to best manage your specific situation. You can also read more information on programs for lowering your bill.
Disconnection
At this time, water service will not be discontinued due to non-payment. If you need your water turned back on, please contact Engage Toledo.
When the moratorium ends, customers will receive written notice before water service can be disconnected for non-payment. Prior to disconnection, eligible customers may apply for an installment payment plan to pay off past due balances. Tenants of rental properties facing disconnection should contact customer service for guidance. Delinquent water, sewer, storm water, and refuse charges may become a lien on your property and subject to collection activity.
Dispute Charges
Customers have the right to request an explanation of charges, as well as dispute a bill. If a dispute cannot be resolved by customer service, customers have the right to initiate an appeals process within 30 days of the initial dispute. Read more about the utility dispute process.